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Albert Gonzalez (from left), Ivan Ibarra, Martin Noriega, Jesus Cazares and Jose Castro-Ramos all contribute to outreach for El Paso Water at area technical schools. Castro-Ramos, Cazares and Ibarra sit on Western Technical College's Program Advisory Committee.
Boards, committees help us make a difference
09/26/2022
El Paso Water boasts a growing list of service-minded employees who want to impact the world around them.
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President/CEO John Balliew (from left), Operations Supervisor Michael Dubrule and Public Service Board Secretary-Treasurer Bryan Morris present La Posada Home Director Monica Barrera with a check.
Employees present $50,000 check to La Posada Home
09/16/2022
It was a long time coming, but El Paso Water employees presented their Charity of Choice – La Posada Home Inc. – with a check for $50,000 on Sept. 14 at the Public Service Board meeting.
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Memphis Dam
Dam improvements help provide protection
09/14/2022
The days are numbered for this year’s monsoon, but the work to improve stormwater infrastructure continues beyond El Paso’s rainy season. El Paso Water is improving two stormwater dams located at the base of the Franklin Mountains, the Memphis and Morehead dams.
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Rebate program incentivizes businesses
08/26/2022
Businesses looking to be water efficient can now qualify for financial help from El Paso Water. The WaterWise Business Rebate Program offers up to $15,000 to commercial customers to purchase long-term water efficient equipment or to perform process upgrades.
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Rendering of the Advanced Water Purification Facility
$20M for Advanced Water Purification secured
08/19/2022
El Paso Water’s Advanced Water Purification Facility was awarded $20 million in federal funding from President Biden’s Bipartisan Infrastructure Law for water reuse projects, the Bureau of Reclamation announced Thursday.
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Customer Relations Representative Abraham Rodriguez assists Customer Relations Clerk Chantal Cruz with a question.
Pay raise helps fill call center seats
08/11/2022
El Paso Water’s Customer Service Department is in transition. A wage bump in June from $11 to $17 is jolting job seekers into giving the utility’s call center a second look.
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EPWater delivers high quality H2O
08/08/2022
EPWater is celebrating National Water Quality month this August by reminding customers about the high-quality water that is delivered to their taps every day.
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Padilla helped transform Willie the Waterdrop into a water conservation ambassador.
Conservation passion defines career
08/05/2022
The city conservation ordinance was 3 years old, and the new Water Conservation Manager dove right into new water utility rebate programs – toilet, landscape, washing machine, air conditioning.
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Jason Laney (top left), Warning Coordination Meteorologist for the El Paso National Weather Service office, spoke to El Paso Water employees about various types of severe weather hazards
EPWater, National Weather Service to join forces
07/18/2022
After decades of wrangling with severe weather in the El Paso area, El Paso Water and the National Weather Service want to work together.
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Flooding on Doniphan Drive.
Monsoon brings increased risk of flash flooding
07/14/2022
El Paso’s rainy season is in full swing. And while that means more moisture in the air, it also means more water on the streets and roadways.
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Water Conservation Technician Jesse Hall and Water Conservation Specialist April Lopez made chocolate daisy seed bombs for the upcoming School Break Water Discovery Series.
Make the most of school breaks at TecH2O
07/08/2022
El Paso Water’s TecH2O Learning Center wants to help El Paso’s young students and their parents become better water stewards by engaging in fun, free activities on conservation.
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Egyptian visitors tour EPWater facilities
06/29/2022
The desert heat was no surprise to a group of Egyptian visitors who toured the Sun City and El Paso Water facilities on June 8.
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Illegal dumping endangers water supply
06/23/2022
Hundreds of thousands of pounds of trash are illegally dumped in ditches, arroyos and across El Paso every year. Toxic substances from construction debris and autos can leach into the soil and contaminate waterways.
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Morehead Dam during construction.
43 stormwater projects complete ahead of monsoon
06/21/2022
During June’s Public Service Board meeting, Dagnino said a total of 67 projects were identified as the result of last year's storms with more than $4 million in improvements to stormwater infrastructure completed to date.
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Master Gardeners urge residents to use native plants in gardens. (Photo courtesy of El Paso Master Gardeners)
Master Gardeners teach dry can be vibrant
06/16/2022
Gardeners in the Chihuahuan Desert are learning through a series of free workshops around El Paso that they can create lush, colorful landscapes using native, water-wise plants.
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Students at Clardy Elementary School in the El Paso Independent School District take the water-wise pledge with Willie.
Willie makes a splash with students
05/27/2022
Excitement surged as Clardy Elementary School students filed quickly into the school’s auditorium for a special El Paso Water presentation. Some classrooms had prepared for the occasion by watching Willie the Waterdrop videos, so they knew what to expect.
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Dell City farmers advance water innovation
05/17/2022
EPWater owns more than 70,000 acres in the Dell City area after purchasing land and water rights associated with the Bone Springs-Victorio Peak aquifer. The utility is committed to sustaining a viable agricultural community in the area and has invested in pilot programs to improve water efficiencies, President and CEO John Balliew said.
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TecH2O is seeking volunteers to assist with a variety of needs, which may include events. Students needing credits may also volunteer.
TecH2O hangs welcome sign for volunteers
04/22/2022
With TecH2O’s calendar filling up fast, staff members are eager to welcome teachers on break for the summer, students looking for credit, partner agencies or anyone else willing to help with educating the public on conserving our water resources.
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High call volumes delay customer service
04/06/2022
El Paso Water’s Customer Service Department is experiencing higher call volume than normal, resulting in longer wait times.
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Sam Snead construction completed.
Major eastside stormwater project complete
03/17/2022
El Paso Water has announced the completion of the Sam Snead Recovery Project. The stormwater project addresses a major public safety concern in an area historically prone to flash flooding.
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Sink being fixed.
Fix a Leak Week: Save water, save money
03/15/2022
Knowing how to address water leaks is one of the best ways customers can save money and protect precious water supplies. Armed with some basic knowledge and just a few tools, most people can successfully repair leaks in their homes without needing to call a plumber.
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Ojo de Agua channel after rain event
EPWater in high gear on stormwater improvements
02/21/2022
Under January’s approved stormwater budget, EPWater announced it would accelerate planned projects and implement the full master plan within 10 years.
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El Paso Water employees, including Customer Relations Clerk Norma Luna and Engineering Lead Technician Luis J. Villarreal, train on the new customer information system (CIS) with Program H2GO core team members.
EPWater is improving online customer service
01/14/2022
The next-generation customer information system (CIS) upgrade will offer customers multiple self-service options – in English and Spanish – to interact with the utility’s Customer Service Department, aside from the traditional phone line.
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The final piece of pipe being installed on the Frontera wastewater line.
Rate, fee increase to help build resilience
01/13/2022
The combined $877 million FY2022-23 budget will result in an increase of $6.37 a month on the typical residential bill beginning March 1, the start of the fiscal year.
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Meter readers can pick up meter reads from radio frequency meters when driving near an area where a meter is located.
Smart meters to impact meter readers, customers
12/30/2021
With 14,000 units already installed through a three-year pilot project, EPWater’s full meter replacement program is due to get underway in March 2022.
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Airport Booster Station
Proactive efforts ensure safe drinking water
10/15/2021
EPWater is taking proactive efforts with its newest project to minimize the corrosion of pipes and keep tap water safe to drink.
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Stormwater tour being given to staff of the U.S. Corps of Engineers
Federal experts tour central drainage system
09/02/2021
On a hot and humid day in early September, El Paso Water staff led representatives from the U.S. Army Corps of Engineers (Corps) on a tour of several ponds and dams in Central El Paso.
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