Customer Assistance
AguaCares is a customer assistance program available only to El Paso Water customers facing financial hardship and at risk of being disconnected from water service.
Click here to fill out the application and provide the necessary documentation in order to receive up to a $250 credit toward your water bill. The applicant must agree to enter a payment arrangement plan for any outstanding balances.
Customers will only be eligible to receive this payment once a year.
Every donation helps
We welcome your donations to help vulnerable citizens avoid disconnection. To make a donation, click the donation button below or check the box on your bill. By checking the box, any excess payment on your water bill will go to the AguaCares program.
AguaRepairs Leak Repair Program
AguaRepairs program funds are currently exhausted, and new applications are not being accepted. Check back periodically for program updates.
AguaRepairs is a residential water leak repair program focused on making plumbing repairs in single-family homes owned by EPWater customers.
Other Resources
- Amistad has a program to help Veterans with utility bill assistance (subject to grant funding availability)
- City’s Environmental Services Department offers a senior or disabled citizen’s discount to help with garbage collection/recycling charges.
- Project Bravo offers utility assistance to help with electric and gas bills.
- El Paso County offers a General Assistance program to help with rent and utility assistance (subject to grant funding availability).
- Salvation Army of El Paso offers financial assistance in the form of rental, mortgage, and/or utility assistance depending on household need and grant availability.
