Contact Us
Our Contact Center will be open 8:00 AM – 5:00 PM, Monday, November 24 – Wednesday, November 26. Our offices will be closed Thursday and Friday in observance of the Thanksgiving holiday.
We encourage customers to contact us through the following links. To process the request faster, please include service address, account number and a detailed message:
For all other requests including (Click here for Request):
- Leak Adjustment Request
- Account Access
- Install Meter
- Billing Issue
- Payment Plan
- Payment Arrangements
- Report Various Meter Conditions
Customer Service: 915-594-5500
Customer Service Representatives are available by phone to answer questions about your service or account, Monday through Friday, 7 a.m. – 6 p.m.
Report a problem or emergency
EPWater provides water emergency response 24 hours a day. Report emergencies such as a water main break, wastewater problem or stormwater issue to our 24-hour emergency hotline at 915-594-5500 press 6 or by filling out this online form.
Other Programs & Services