Services shift online amid coronavirus concerns

EL PASO – With growing international concern about Coronavirus (COVID-19), El Paso Water is taking a series of measures to protect our employees and customers.

EPWater is temporarily limiting in-person interactions with customers to minimize the spread of the Coronavirus or COVID-19. Effective March 23, 2020, the Customer Service Center at 6400 Boeing Drive will close until further notice. The website offers multiple options for payment. Customers are encouraged to go to to find out how to pay online or by phone. Customers can also find payment locations that include many local Walmart stores.

EPWater has temporarily closed the New Installation Customer Service Center at 1154 Hawkins until further notice. The utility is still accepting and processing applications along with all required documents via mail, fax or email at [email protected].

EPWater has placed a hold on all non-essential field appointments, including leak inspections and collection of payments. Customers are asked to respect that field personnel have been directed to limit all personal interactions with customers.

“These may seem like extreme measures, but we are doing everything in our power to protect the health of both our employees and customers,” said EPWater President and CEO John Balliew.

EPWater has provided internal guidance to cancel all non-essential training and meetings, and employee travel has been severely restricted.

Water and wastewater quality and reliability

EPWater has a plan to keep critical facilities staffed so drinking water and wastewater services will be available 24/7/365. EPWater advises customers that there is NO need to stockpile bottled water since the utility will continue to provide healthy, safe, reliable water from the tap.

EPWater has increased sanitary and disinfection measures at all facilities. Facility tours have been suspended until further notice. The TecH2O Learning Center is closed to walk-in visitors.

Through standard methods of disinfection, the utility’s water and wastewater treatment plants are more than capable of dealing with any type of virus, including the coronavirus.

“EPWater is committed to the health and safety of our employees and our customers as the spread of coronavirus evolves,” said Balliew. “Thank you for your trust in EPWater as we continue to provide you with safe, reliable water, wastewater and stormwater services.”


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