COVID-19 Assistance Funds Still Available

Customers affected by the pandemic only have until November 30 to apply

EL PASO – The window to apply for the EPWater COVID-19 Assistance Program is closing since applications will only be accepted until Nov. 30. Both residential customers and small businesses that have been financially impacted by the COVID-19 pandemic may apply to receive payment assistance to help with past due water bills. Details of the program, along with applications, are available at

EPWater received CARES Act grant funding in the amount of $500,000 for the COVID-19 Assistance Program through the City of El Paso. There are separate qualifications for both residential customers and small businesses.

Residential program:
Customers who qualify can receive a credit of up to $500 toward past due balances. To be eligible, a customer must:

  • be a residential customer and live within El Paso city limits; 
  • meet the household low income thresholds;
  • show economic hardship as a result of COVID-19;
  • have an active and verifiable account with EPWater; and
  • not be receiving any other assistance for payment of your water bill.

Small Business Relief Program:
Customers who qualify can receive a credit of up to $1,000, toward up to six months of past due balances. To be eligible, a customer must:

  • have no more than 5 employees, including the owner;
  • operate within the city limits of El Paso;
  • have an active commercial account with El Paso Water;
  • have an overdue balance on your water bill; and
  • have experienced a loss of income due to COVID-19.

Environmental services fees (trash/recycling) on the water bill are not eligible for credits. Many customers will continue to have outstanding balances, and customers will continue to be responsible for remaining balances. EPWater is also offering extended payment plans, which are available to all customers, whether or not customers qualify for the grant assistance.

If you have questions, call 915-263-4444 or send an email to [email protected].

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