Privacy Policy

El Paso Water respects the privacy of every individual who visits our website. The Information Technology Department (IT) of El Paso Water maintains the utility’s website as a public service. The following is the privacy policy for this site (all pages starting with (our “Website”)). This policy describes the types of information we may collect from you or that you may provide when you visit our Website and our practices for collecting, using, and disclosing that information.  This does not apply to information collected by us offline or through any other means, including on any other website operated by El Paso Water or a third party affiliate including through any application or content that may link to or be accessible from or through our Website.    

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it.  If you do not agree with our policies and practices, your choice is not to use our Website.  By accessing or using this Website, you agree to this privacy policy.  The policy may change from time to time.  Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.  To ask questions or comment about this privacy policy or our privacy practices, contact us at [email protected].

A cookie is a tiny piece of text that, with your permission, is placed on your computer's hard drive. A cookie file contains unique information a website can use to track such things as passwords, lists of pages you've visited, and the date when you last looked at a specific page or to identify your session at a particular website. El Paso Water uses cookie technology to retain your personal preferences on how you want to access the El Paso Water website. We do not use a cookie to store your personal information.

Personal Information and Email Subscription
If you send us an email or other electronic message with a question or comment that contains personally identifying information, such as name, postal address, email address, telephone number, or other category of personal information, or fill out a form that transmits this information, we will only use the personally-identifiable information to respond to your request and analyze trends. We may redirect your message to another government agency or person who is in a better position to answer your question.

Use and Disclosure
If you provide identifying information to us we will collect and use it for the purpose of providing you the information you are requesting. The information you provide to El Paso Water will not be used for any other purpose unless legally required to disclose in connection with a court order, law, legal process, government/regulatory request, law enforcement investigation, subpoena, or to protect the rights, property or safety of El Paso Water, our customers, or others such as fraud protection or credit risk reduction (“legally required to disclose”).

Additionally, El Paso Water will not give, sell, or otherwise transfer your information to any other parties. El Paso Water does not engage in the transmission of unsolicited email, and you may opt out of receiving this information at any time by following the unsubscribe link in any email.

Site Management & Analysis
For site management functions, information is collected for analysis and statistical purposes. This information is not reported or used in any manner that would reveal personally identifiable information, and will not be released to any outside parties unless legally required to disclose.

We use analysis tools to create summary statistics, which are use for purposes such as assessing what information is of most interest, determining technical design specifications, and identifying system performance or problem areas.

El Paso Water Mobile App
El Paso Water is using SeeClickFix, an online and mobile service request system, to power its mobile app and reporting forms. SeeClickFix is an application that allows El Paso Water employees to easily report non-emergency issues with our water, wastewater or stormwater systems. SeeClickFix can be used via the Web on a desktop computer, laptop, mobile phone, or tablet. SeeClickFix is a public application.

El Paso Water | All Rights Reserved | Powered by CivicLive | © PowerSchool Corporation