Due to a high volume of calls, we encourage customers to email us at [email protected]. To process the request faster, please include service address, account number if possible and specific subject lines, such as the following:
- Leak Adjustment Request: Please include proof of repair (such as plumber's receipt for parts purchased), PIN (last 4 digits of SSN), Tax ID if customer is a business.
- Account Access: Include account number or email address.
- Start New Service: Responses may be delayed up to four business days.
- Stop Service: Responses may be delayed up to four business days.
- Transfer Service: Responses may be delayed up to four business days.
- Install Meter: Include Tax ID, mailing address, company name, email address, phone number.
- Billing Issue: Include account number or service address, PIN (last 4 digits of SSN), or if a business, last 4 digits of Tax ID.
- Payment Plan: Include service address or account number, PIN (last 4 digits of SSN), or if a business, last 4 digits of Tax ID and provide dates when full balance will be paid.
- Payment Arrangements: Include service address or account number, PIN (last 4 digits of SSN), or if a business last 4 digits of Tax ID.
Customer Service: 915-594-5500
Customer Service Representatives are available by phone to answer questions about your service or account, Monday through Friday, 7 a.m. – 6 p.m.
Report a problem or emergency
EPWater provides water emergency response 24 hours a day. Report emergencies such as a water main break, wastewater problem or stormwater issue to our 24-hour emergency hotline at 915-594-5500 or by filling out this online form.
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