Contact Us

Due to a high volume of calls, we encourage customers to email us at [email protected]. To process the request faster, please include service address, account number if possible and specific subject lines, such as the following:

  • Leak Adjustment Request: Please include proof of repair (such as plumber's receipt for parts purchased), PIN (last 4 digits of SSN), Tax ID if customer is a business.
  • Account Access: Include account number or email address.
  • Start New Service: Responses may be delayed up to four business days. 
  • Stop ServiceResponses may be delayed up to four business days. 
  • Transfer ServiceResponses may be delayed up to four business days. 
  • Install Meter: Include Tax ID, mailing address, company name, email address, phone number.
  • Billing Issue: Include account number or service address, PIN (last 4 digits of SSN), or if a business, last 4 digits of Tax ID.
  • Payment Plan: Include service address or account number, PIN (last 4 digits of SSN), or if a business, last 4 digits of Tax ID and provide dates when full balance will be paid.
  • Payment Arrangements: Include service address or account number, PIN (last 4 digits of SSN), or if a business last 4 digits of Tax ID.

Customer Service: 915-594-5500

Customer Service Representatives are available by phone to answer questions about your service or account, Monday through Friday, 7 a.m. – 6 p.m.

Report a problem or emergency

EPWater provides water emergency response 24 hours a day. Report emergencies such as a water main break, wastewater problem or stormwater issue to our 24-hour emergency hotline at 915-594-5500 or by filling out this online form.


Other Programs & Services

Contact us via email:
Contact us by phone:
Stormwater Operations 915-594-5515
Conservation 915-594-5508
Media Inquiries  915-594-5510
TecH2O Center 915-621-2000
Development Services 915-594-5635
915-594-5539
New Installations 915-594-5542
915-594-5635
Claims 915-594-5522
City of El Paso
Solid Waste/Recycling
915-212-6000

El Paso Water | All Rights Reserved | Powered by CivicLive | © 2018 West Corporation