EPWater will not disclose personal information in a customer’s account record, or any information relating to the volume or units of utility usage unless a customer provides the required written authorization.
The form may be submitted to EPWater if a customer desires for their customer account Information to be disclosed to another person or organization. EPWater requires the customer to provide written authorization to EPWater prior to the utility sharing customer account Information.
Click to download Disclosure Form (english) (spanish). This form may be signed, scanned and sent by email to [email protected]. Or you may sign and send in the form by mail to: El Paso Water, P.O. Box 511, El Paso, TX 79961-0511.
Please keep in mind that state law provides exceptions for disclosure if Information is requested by certain entities and purposes where EPWater is required to disclose customer account information.
You may rescind your request for disclosure by providing EPWater written request to withhold your information beginning on the date EPWater receives your request.
Click to download Non-Disclosure Form (english) (spanish). This form may be signed, scanned and sent by email to [email protected]. Or you may sign and send in the form by mail to: El Paso Water, P.O. Box 511, El Paso, TX 79961-0511.