Older Stories

Dr. Ivonne Santiago
PSB’s Santiago named Engineer of the Year
02/20/2019
The Texas Society of Professional Engineers (TSPE) El Paso Chapter recognized Public Service Board member Santiago as the 2019 El Paso Engineer of the Year at a Feb. 15 ceremony.
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El Paso Water Training Specialist Randy Gutierrez and her children took part in one of the activities measuring heart beats at a 2018 engineering event. The University of Texas at El Paso led one of the activity booths and will be participating this year.
Discover engineering at Innovating Our Future
02/18/2019
Twenty-one organizations, including the University of Texas at El Paso, the Texas Department of Transportation and the Fab Lab of El Paso, are collaborating with EPWater on the family engineering event. “By relating various engineer projects throughout El Paso, we hope that we are able to make that connection between the community and the importance of inspiring our youth in science and engineering,” said April Thoreson, Water Conservation Education Specialist.
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EPWater Project Manager Ivan Hernandez reveals the nickname of the tunnel boring machine “Robbie,” which was nicknamed after the Robertson Water Treatment Plant that recently celebrated 75 years.
Engineers Week - Teamwork fosters tunnel project
02/14/2019
As EPWater moves to address aging infrastructure across El Paso, the utility’s attention centered on replacing deteriorating lines in charge of providing water to the Downtown community. Complicating the project was the path of the water line, which required tunneling beneath 10 sets of railroad tracks, which had to remain in use. This meant the traditional open cut method or trenching could not be used.
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The Magnolia Pump Station features three automated 500-horsepower pumps that move up to 113 million gallons per day of water to a pressurized pipeline at a rate of 175 cubic feet per second.
Engineers Week – Magnolia Stormwater Project
02/14/2019
Thanks to the Magnolia Stormwater Project and several other completed stormwater projects in the area, the flooding along I-10 in Central El Paso is a distant memory for drivers who grew accustomed to dealing with it after storms.
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Part of the work inside the clarifiers at the Haskell R. Street Wastewater Treatment Plant was replacing equipment, such as this stainless-steel walkway.
Engineers Week – Haskell plant work continues
02/14/2019
With multiple projects converging at EPWater’s oldest wastewater facility, the Haskell plant is buzzing like a beehive. Three projects were completed in 2018: digesters heating system upgrade, primary clarifier odor control as well as primary clarifier rehabilitation. Two projects are underway: digester No. 1 rehabilitation project and headworks effluent piping improvement.
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In another activity, participants developed property along a river. The activity highlighted that water managers must use land wisely when planning a city.
Lecture series spotlights Texas’ waters
01/30/2019
“We have an amazing community of residents who are genuinely interested in our local environment and water resources,” said Norma Guzman-Kennedy, EPWater Conservation Specialist. “They are taking what they learned in the classroom and putting it to practical use in our own community.”
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EPWater to assist furloughed employees
01/16/2019
The utility announced temporary assistance for employees affected by the shutdown and not receiving a paycheck. EPWater will assist federal workers who may need additional flexibility in paying their water bill.
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The public service board approves FY 2019-20 budget, rates and fees.
PSB approves FY 2019-20 budget, rates and fees
01/09/2019
The Public Service Board (PSB) approved a $436.1 million El Paso Water budget today for water, wastewater and stormwater systems for the 2019-20 fiscal year. The PSB kept stormwater rates flat while approving an increase of 4 percent for water service and 8 percent for wastewater service.
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Inspectors take on FOG
Inspectors take on fats, oils and grease
12/17/2018
El Paso Water’s Kyle Eckert and Luis Velasquez have heard all about the giant ball of grease – weighing 130 tons – that recently threatened to flood London’s streets with wastewater. The pretreatment inspectors for Environmental Compliance and Industrial Pretreatment want you to know that EPWater is working toward a cleaner city one drain at a time.
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After touring the Fred Hervey Reclamation Plant with Gilbert Trejo, Chief Technical Officer, CNN’s Dr. Sanjay Gupta and Trejo sampled the treated water.
CNN visits El Paso Water plants, spotlights water reuse
12/07/2018
CNN’s Dr. Sanjay Gupta visited El Paso Water’s Kay Bailey Hutchison Desalination Plant and the Fred Hervey Reclamation Plant in recent weeks and reported on El Paso’s conservation and water reuse efforts. Those who watched the report or read the story learned about El Paso Water’s innovation and resilience in the face of drought, and they saw the important roles the Kay Bailey Hutchison Desalination Plant and the Fred Hervey Reclamation Plant perform. But the online story’s headline raised eyebrows: El Paso to drink treated sewage water due to climate change drought.
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Haskell R Street Wastewater Treatment Plant
PSB Reviews FY 2019-’20 Proposed Budget, Rates and Fees
12/04/2018
El Paso Water staff presented the proposed Fiscal Year 2019-’20 water, wastewater and stormwater budgets to the Public Service Board (PSB) for consideration on December 3. The PSB will study the combined $436.1 million budget, which proposes no increase for stormwater fees and is a downward adjustment from last year’s projection of a 6 percent fee increase.
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EPWater’s float entry in the Sun Bowl Parade came complete with a smoke-breathing, shrieking dragon.
1,000 hours + 42 volunteers = Float Sweepstakes Award
11/30/2018
When Juarez and Fleet Maintenance Chief Ivan Ibarra decided to build a float worthy of bearing EPWater’s name, both had their eyes on a prize. Once they arrived at the Thanksgiving parade, though, both were confident they had a prizewinner on their hands.
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El Pasoans tour EPWater's Van Buren Dam in a 2018 stormwater tour.
Community tours new stormwater structures
11/21/2018
About 25 people received an inside look at the awesome structures designed to handle the localized, intense rain events El Paso receives.
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Jonathan Rogers Water Treatment Plant
Jonathan Rogers plant celebrates 25 years
11/16/2018
As El Paso Water celebrates the 25th anniversary of the Jonathan Rogers plant, the facility is a shining example of how each plant not only serves the community but also helps to protect other valuable water resources in a synergistic relationship.
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TecH2O honors tireless volunteers
11/13/2018
It was a night of gratitude at the TecH2O Center, honoring the small army of volunteers who make public outreach possible throughout the year. TecH2O staff members celebrated volunteers’ tireless service at its annual awards banquet Nov. 8.
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EPWater, city to mark Veterans Day with day off
11/09/2018
On Nov. 11, the nation unites to honor the sacrifices of those who served in the military on Veterans Day. This year, EPWater joins the city in officially adding Veterans Day as a city-designated holiday Nov. 12.
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Agencies collaborate to launch AguaCares
11/01/2018
On Nov. 1, leaders from El Paso Water, Project Amistad and the City of El Paso announced a new customer assistance program called AguaCares. The program officially launches Jan. 2 and will focus on helping elderly, low-income customers who struggle to pay their water and wastewater bills.
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Water flows from the Fred Hervey Plant into an aquifer recharge basin.
Aquifer recharge trip offers bird’s eye view
10/29/2018
For more than 30 years, EPWater has been transforming wastewater into fresh drinking water at the Fred Hervey Water Reclamation Plant, then using it to recharge the aquifer. Guests received an up-close look at the recharge process.
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President and CEO John Balliew and Senior Purchasing Agent Rose Guevara receive the award from the El Paso Hispanic Chamber of Commerce's Cindy Ramos Davidson
EPWater focuses on HUB, local businesses
10/26/2018
At this year’s Texas Association of Mexican American Chambers of Commerce state convention, El Paso Water was named the 2018 TAMACC Corporate Advocate of the Year.
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Crews work to replace a water line.
Collaboration saves money, prevents headaches
10/17/2018
El Paso Water is always looking for ways to minimize both the logistical and financial impact of these repairs to the community while still providing safe, reliable water to customers.
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2018 EPWater Pretreatment Awards Ceremony
The front line of water treatment
10/12/2018
EPWater recognized 23 businesses with Pretreatment Excellence Awards for full compliance with state and federal discharge standards to reduce the amount of pollutants released into the wastewater systems and the environment.
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Ballet Folklorico Flor Y Canto performed during the Robertson Water Treatment Plant festivities Sept. 27.
Robertson plant opens doors to mark 75th
10/01/2018
El Paso Water threw open the doors Sept. 27 at the W.E. Robertson Water Treatment Plant in honor of the plant’s 75th anniversary. Chihuahuita neighbors, former employees and water sector professionals streamed inside, eager to tour the historic and pioneering plant, as mariachis and folklorico dancers provided entertainment.
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Water plant celebrates 75 years
09/26/2018
In 75 years, El Paso Water has come full circle. As EPWater observes the 75th anniversary of the Robertson Water Treatment Plant, the city’s utility is now at a similar crossroads. Over the next decade, El Paso is expected to grow by 1.4 million people. That growth comes with a responsibility to ensure a sustainable supply of high quality water.
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Crews working for El Paso Water carefully excavate a 24-inch main water line for replacement for the George Dieter/Rex Baxter project.
Replacing water lines is a necessary inconvenience
09/21/2018
Hearing about upcoming construction puts many on edge. That’s understandable. So why is repairing water lines a necessary inconvenience?
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A “Pure Water” team member sets up the trailer for tour at the WateReuse Symposium in Austin, Texas in September of 2018.
A close look at water reuse
09/13/2018
The award winning “Pure Water” advanced water purification trailer, developed by a team from Arizona, will make a one-day stop at TecH2O on Sept. 15 during the free Science Saturday event.
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EPWater President and CEO John Balliew (from left), Mayor Dee Margo, Arwen Lyle of Painted Dunes Desert Golf Course, Ina Lachmann of the Assistance League, Gerardo Gomez of EPWater, Armida Hernandez and Lisa Miertschin, both of the Assistance League pose with the $47,000 check.
$47,000 raised for Assistance League
09/12/2018
Shattering goal expectations of $30,000, 2018 El Paso Water Charity of Choice Chair Gerardo Gomez presented a check for $47,000 to the Assistance League of El Paso on Sept. 12 at the Public Service Board meeting.
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Loggers help EPWater detect and locate leaks. Photo by SebaKMT
Preemptive strikes by EPWater
08/28/2018
El Paso Water is on the hunt – for leaks. Since 2004, EPWater has purchased and installed thousands of sensors to track down leaks and make repairs before a main break can occur.
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International Water Quality Lab
Learn how high-quality water gets to your tap
08/20/2018
August is National Water quality Month. To celebrate, El Paso Water is highlighting the countless processes, tests and continuous monitoring we perform throughout our system to provide our customers with high quality drinking water.
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Hector Sepulveda, Water Plant Assistant Superintendent, led tours of the Kay Bailey Hutchison Desalination Plant for members of Leadership Texas.
EPWater welcomes Leadership Texas with talks, tours
08/16/2018
About 100 members of the 2018 Leadership Texas class visited El Paso Water on Aug. 13, eager to expand their knowledge about El Paso’s binational community, which collaborates on the management of the U.S. and Mexico’s shared water resources. As a result, members left with a more complete picture of the Borderland’s water supply strategies.
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Illegal Dumping campaign
Media campaign creates awareness
08/13/2018
Statistics show that the Don’t Trash EP campaign effectively raised awareness in El Paso about the consequences of illegal dumping. As a result, more El Pasoans know to call 311 to report it.
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Pico Norte Lift Station gets a face-lift thanks to EPWater
First impressions matter
08/02/2018
EPWater has facilities throughout El Paso that produce reliable, high quality drinking water. Others perform stormwater flood control functions with the vital task of collecting and cleaning wastewater from homes and businesses. Although they are necessary locations, they do not have to be unsightly.
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EPWater joins Nextdoor
EPWater joins Nextdoor
07/26/2018
El Paso Water has taken up residence on Nextdoor social network to boost the utility’s direct communication to the city’s neighborhoods. As the only public agency in El Paso on Nextdoor, EPWater plans to post emergency notifications as well as updates on construction projects and traffic impacts, which affect communities served by the utility.
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EPWater’s Shubert stood with representatives of the El Paso Fire Department, the National Weather Service, El Paso County Water Improvement District No. 1 and the Drowning Prevention Coalition to urge residents to take important safety precautions during summer monsoons and to Turn Around Don’t Drown.
EPWater, partners urge Turn Around Don’t Drown
07/17/2018
On July 16, EPWater’s Shubert stood with representatives of the El Paso Fire Department, the National Weather Service, El Paso County Water Improvement District No. 1 and the Drowning Prevention Coalition to urge residents to take important safety precautions during summer monsoons and to Turn Around Don’t Drown.
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Asian leaders learn more about EPWater’s sustainability efforts
Asian leaders learn more about EPWater’s sustainability efforts
07/13/2018
On July 9, special visitors from the U.S. Department of State’s International Visitor Leadership Program absorbed an enlightening earful from Water Supply Manager Ruben Rodriguez and Art Ruiz, KBH Superintendent, during their trip to El Paso.
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Sandbags at the Stormwater Operations Center
Don’t wait to protect your home with sandbags
07/06/2018
El Paso Water is urging local residents to proactively prepare for anticipated flood risks this summer by utilizing EPWater’s expanding free sandbag sites and hours.
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EPWater's Ventanas Elevated Storage Tank
EPWater recognized for safe drinking water
06/28/2018
Only a select few Texas water utilities qualify for the prestigious Partnership for Safe Drinking Water’s Directors Award, and El Paso Water is one of them. At the annual conference of the American Water Works Association, EPWater was recognized for receiving the Directors Award for Distribution System Operations in June.
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EPWater honors The Shack as 2018 Conservation Hero
The Shack honored for mastering water-smart habits
06/15/2018
The Shack Wings & Brews Restaurant has always been committed to saving water, but the owners never thought they would be honored for it. Find out more about EPWater's 2018 Conservation Hero.
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Northeast Channel
New Northeast floodplain maps reflect progress in flood control, public safety
06/12/2018
EPWater improvements result in 5,000 properties removed from floodplain
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What do a mounted deer head, a car bumper and barrels of acid have in common? They’re all part of the serious problem of illegal dumping across El Paso.
What you don’t want to find in a storm drain! Trash in Waterways = Illegal Dumping
05/25/2018
What do a mounted deer head, a car bumper and barrels of acid have in common? They’re all part of the serious problem of illegal dumping across El Paso.
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EPWater's Magnolia Pump Station
EPWater invests to maintain El Paso's robust system
05/15/2018
As we celebrate National Infrastructure Week with utilities across the country, EPWater is highlighting some of the many projects that will make El Paso more resilient. In 2018, EPWater is investing $75 million to replace aging water and wastewater lines, rehabilitate wells and reservoirs, and make much needed upgrades to various facilities.
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Students from Marian Manor Elementary School in the Ysleta Independent School District stop to take a photo with Willie the Waterdrop at Southwest University Park.
Students absorb water lessons at Chihuahuas
05/04/2018
El Paso Water employees covered all the bases on water resources and conservation during the El Paso Chihuahuas’ Baseball in Education Day on May 2. EPWater employees helped hundreds of students spin the Water Conservation Wheel to find out more about different topics on water management.
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EPWater's Desert Blooms website provides tips  to find WaterSmart plants for the Chihuahuan Desert.
Conservation Counts for EPWater Customers
04/27/2018
As temperatures climb, many El Pasoans return to their gardens with hoses in hand. But if you’re using more water, you can expect an increase in your bill as well. El Pasoans can do their part by following tips to save water…. and money too.
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Fix A Leak
Water bill sky high? Might be a Leak!
03/19/2018
El Paso homeowner Sarah Guemez experienced first-hand how important it can be to identify a leak.
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Assistance League of El Paso
2018 Charity of Choice focuses on children with the Assistance League of El Paso
03/14/2018
The 2018 Charity of Choice is the Assistance League of El Paso.
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Thomas Manor Park, Pond and Pump Station Groundbreaking
Thomas Manor Park Pond project unites EPWater, City of El Paso, YISD
03/06/2018
Thomas Manor Park, Pond and Pump Station Groundbreaking
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Gisela Dagnino
Dagnino opens up world of engineering to YISD girls
02/22/2018
Gisela Dagnino presents to sixth-, seventh- and eighth-graders at the Young Women’s Leadership Academy.
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Elsa Ochoa
EPWater celebrates utility’s engineers, legacies
02/18/2018
Engineers make El Paso Water and our community a better place.
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Tabla is recognized as a Certified Water Partner
El Paso Water Recognizes Restaurants Committed to Water Conservation
01/12/2018
Learn more about the Certified Water Partner program!
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2018 El Paso Water Priorities
Approved 2018-19 budget focuses on rehabilitation, growth and reliability
01/10/2018
The Public Service Board (PSB) approved the El Paso Water Budget for fiscal year 2018-19 for its water, wastewater, reclaimed water and stormwater utilities on January 10.
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Water Quality
We Take Water Quality Seriously
11/22/2017
El Paso Water places the highest priority on water quality.
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Singapore utility officials tour EPWater
11/06/2017
They are worlds apart, but El Paso Water shares common ground with their counterparts in Singapore in water reuse developments. Three representatives of PUB, Singapore's National Water Agency, visited Monday to discuss El Paso Water's advances in water treatment processes and to tour the Fred Hervey Water Reclamation Plant, 11700 Railroad.
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Customer Service Representative
Are you tired of being on hold? Try these options
11/01/2017
El Paso Water's Customer Service Representatives are working hard to respond to answer your questions.
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Water Glass
El Paso's water is safe to drink
10/08/2017
Contrary to what you might hear in the news from other cities, drinking water is not a significant problem in El Paso.
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El Paso Water opens seasonal sandbag distribution sites
10/02/2017
El Paso Water customers may get sandbags seven days a week from June 26 through the end of September. The seasonal sites will be open in the west, central, east and Mission Valley areas, and hours will be extended at the Stormwater Operations Center, which is open throughout the year.
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Martita's Lunch Box named 2017 Conservation Hero
09/29/2017
El Paso Water recognized Martita's Lunch Box (3623 Buckner St.) as its 2017 Conservation Hero on July 21 at the Chihuahuas baseball game. Restaurant owners Martin Rios, Lorenzo Olivas and Maria Olivas accepted the award from EPWater President and CEO John Balliew on the field before the third inning.
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El Paso Water logo
EPWater does not endorse pipeline protection programs
09/25/2017
El Paso Water has received several inquiries about companies offering programs that cover the cost of emergency repairs to water and sewer service lines. El Paso Water is not affiliated with these companies and does not endorse the companies or their programs.
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El Paso Water Closes La Placita For Repairs
07/25/2017
West El Paso street damaged by two collapsed stormwater drains
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