EPWater suspends disconnections for non-payment

EL PASO - El Paso Water will suspend service disconnections for non-payment on March 18, 2020 until further notice. In 60 days, the utility will reassess the suspension timeline. “We understand that access to water is essential to prevent the spread of COVID-19,” said John Balliew, EPWater President and CEO. “One of the most important safeguards to prevent the spread of virus is handwashing, and this step will help our customers keep themselves and their families safe and healthy.”

Customers will be responsible for the full bill amount accrued until payment is made. Customers are encouraged to pay bills online or by phone. Go to epwater.org for details. EPWater’s Customer Service Center has been temporarily closed to limit in-person interactions and protect the health of both employees and customers. 

Customers who already may have been disconnected and wish to be reconnected during this period can contact the utility via email at [email protected] or by phone at 915-594-5500 to arrange for service to be restored.


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