Your account at your fingertips
MyEPWater is the official all-in-one app for managing your El Paso Water account. From your phone, you can pay your bill, track water use, customize alerts and stay informed about service updates—all in one convenient place.
Getting Started Is Easy
- Download MyEPWater
Search “MyEPWater” in the Apple App Store or Google Play or use this QR code. - Create Your Account or Log in
If you have logged into EPWater’s MyAccount you can use the same credentials to log in. Otherwise, register with a new username and password and your customer account information as it appears on your bill. - Verify
Follow any verification prompt, then return to the app and sign in.
MyEPWater App demo Videos
MyEPWater FAQs
Getting Started
The mobile app allows EPWater customers to pay their bill, check their account, track their water usage and set alerts for notfications.
The new mobile app is available on the Google Play Store and Apple’s App Store.
Yes!
No. Use the same username and password for MyAccount. If you do not have a MyAccount login, you can register through the app and use credentials on both platforms.
Billing and Payments
What forms of payment are accepted?
You can pay using a checking or savings account, Visa, Mastercard, Discover, PayPal or Venmo.
Is there a fee to make a payment through EPWater?
No
How do I sign up for paperless billing or automatic bank draft?
Open the billing options in MyEPWater, select Auto Pay or Paperless Billing, and follow the prompts. Auto Pay requires a checking or savings account.
Water Use and Advanced Meters
Where can I see my water use?
Click on the “Water tracking” button in the Quick Links section for detailed water tracking information.
Can I see my water use by day, week or month?
Yes -Settings are adjustable for you to view water use all three ways.
How often is water use information updated?
Water use information will be updated every few hours to provide useful and accurate daily updates.
Why can’t I see daily water use information?
If you do not have an advanced meter, you will not be able to see your daily water use information.
Can I see my water use without an advanced meter?
Yes. Available monthly usage will still appear on the bottom of the home page or the through the usage quick link. More detailed usage information and leak alerts will not be available until an advanced meter is installed.
Does a spike in water use mean I have a leak?
It might, but it could also mean that you have had a legitimate surge in water use, such as high water use for landscaping or leaving a hose running and forgetting to turn it off.
Can I use MyEPWater to identify exactly where a leak is occurring?
No. The app can indicate unusual use, but it cannot identify the location or cause.
Alerts and Notifications
What types of alerts can I receive through MyEPWater?
You may choose to receive notifications on your account for billing purposes, notices on high water use, or other alerts. You can also specify whether you want to receive your alerts via text, email or phone.
Can I receive emergency information without downloading the app?
Yes, provided you enter your email and phone number on the app or through the MyAccount portal. Emergency updates are also posted on epwater.org and EPWater's social media channels. Keep your contact information current in MyAccount to receive available email or text alerts.
Will I receive notifications if I delete the app?
Email and text alerts you selected on the app will continue. If you want to discontinue them, you must do so before you remove the app.
How do I set my notification preferences?
Tap Account, scroll to General and select Notifications. Choose your alerts, enter the email address or phone number where you want to receive them, and save your preferences.
Security and Privacy
Is my account and payment information secure?
Yes
Does MyEPWater store by banking or credit card information?
No – information is not stored on the phone, but if you sign up for AutoPay, your payment information is stored securely on MyAccount.
Will EPWater ever ask for my password by phone, email or text?
No. Never.
App Troubleshooting
What should I do if the app isn’t working?
- Check your internet connection. Make sure your device is connected to Wi-Fi or a mobile data network.
- Close and reopen the app. Fully close MyEPWater and open it again.
- Check for updates. Visit the Apple App Store or Google Play Store and make sure you have the latest version of MyEPWater installed.
- Restart your device. Restart your phone and try opening the app again.
- Try again later. Some features may be temporarily unavailable due to system maintenance or a service interruption.
- Still having trouble? Contact EPWater Customer Service or report the issue using the support information provided in the MyEPWater app.
Who should I contact if I need help with MyEPWater?
Contact EPWater Customer Service or report the issue using the support information provided in the MyEPWater app. Customer Service: 915-594-5500