We encourage customers to contact us through the following links. To process the request faster, please include service address, account number and a detailed message:

Start New Service:	Responses may take up to four business days. Note: A deposit fee will apply to the first bill for all new accounts. For more information on deposits, click here.
Stop Service:	Responses may take up to four business days.
Transfer Service:	Responses may take up to four business days.

• Leak Adjustment Request
• Account Access
• Install Meter
• Billing Issue
• Payment Plan
• Payment Arrangements
• Report Various Meter Conditions

Customer Service Representatives are available by phone to answer questions about your service or account, Monday through Friday, 7 a.m. – 6 p.m.

EPWater provides water emergency response 24 hours a day. Report emergencies such as a water main break, wastewater problem or stormwater issue to our 24-hour emergency hotline at 915-594-5500 press 6 or by filling out this online form.

Contact us via email:	Contact us via phone:
Stormwater Operations	915-594-5515
Conservation	915-594-5508
Media Inquiries	915-594-5510
TecH2O	915-621-2000
Development Services	915-594-5635 915-594-5539
New Installations	915-594-5542 915-594-5635
Claims	915-594-5522
City of El Paso Solid Waste/Recycling	915-212-6000

If you believe a City facility is not complying with the Texas Women’s Privacy Act, you can file a compliance complaint utilizing the following link.

File a Complaint