Contact Us

Due to a high volume of calls, we encourage customers to contact us through the following links. To process the request faster, please include service address, account number and a detailed message: 

  •  Leak Adjustment Request
  •  Account Access
  •  Install Meter
  •  Billing Issue
  •  Payment Plan
  •  Payment Arrangements
  •  Report various Meter Conditions

Customer Service: 915-594-5500

Customer Service Representatives are available by phone to answer questions about your service or account, Monday through Friday, 7 a.m. – 6 p.m.

Holiday Hours:
November 21-23 open 8 a.m. - 5 p.m.
November 24-25 CLOSED
December 23, 27-30 open 8 a.m. - 5 p.m.
December 26 CLOSED


Report a problem or emergency

EPWater provides water emergency response 24 hours a day. Report emergencies such as a water main break, wastewater problem or stormwater issue to our 24-hour emergency hotline at 915-594-5500 or by filling out this online form.


Other Programs & Services

Contact us via email:
Contact us by phone:
Stormwater Operations 915-594-5515
Conservation 915-594-5508
Media Inquiries  915-594-5510
TecH2O Center 915-621-2000
Development Services 915-594-5635
915-594-5539
New Installations 915-594-5542
915-594-5635
Claims 915-594-5522
City of El Paso
Solid Waste/Recycling
915-212-6000

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