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We encourage customers to contact us through the following links. To process the request faster, please include service address, account number and a detailed message:

Start New Service:
 Responses may take up to four business days.
Note: A deposit fee will apply to the first bill for all new accounts. For more information on deposits, click here.
Stop Service:
 Responses may take up to four business days.
Transfer Service:
 Responses may take up to four business days.
For all other requests including (Click here for Request):
  • Leak Adjustment Request
  • Account Access
  • Install Meter
  • Billing Issue
  • Payment Plan
  • Payment Arrangements
  • Report Various Meter Conditions
 
Customer Service: 915-594-5500

Customer Service Representatives are available by phone to answer questions about your service or account, Monday through Friday, 7 a.m. – 6 p.m.

 
Report a problem or emergency

EPWater provides water, wastewater and stormwater emergencies 24 hours a day.

To report a water main break, wastewater problem or stormwater issue, call 915-594-5500 and press option 6. Emergency phone lines are currently staffed from 7 am to midnight. 

Between midnight and 7 am, please report emergencies using our online form. Emergency crews remain available to respond 24 hours a day.

 
Other Programs & Services
Contact us via email:
Contact us via phone:
Stormwater Operations 915-594-5515 
Between midnight and 7 am, please report emergencies using our online form. 
Conservation 915-594-5508
Media Inquiries 915-594-5510
TecH2O 915-621-2000
Development Services 915-594-5635
915-594-5539
New Installations 915-594-5542
915-594-5635
Claims 915-594-5522
City of El Paso Solid Waste/Recycling 915-212-6000
 
Texas Women’s Privacy Act

If you believe a City facility is not complying with the Texas Women’s Privacy Act, you can file a compliance complaint utilizing the following link.

File a Complaint