Contact Us

Customer Service: 915-594-5500

For billing questions, service issues or other account information, representatives are available Monday-Friday, 7 a.m. – 6 p.m. to take your call. You can also email us at

Customer Service Center

6400 Boeing Drive
El Paso, TX 79925

To minimize the spread of the Coronavirus or COVID-19, our Customer Service Center will temporarily close to the public until further notice. Customer Services is still available via email or phone to answer your questions.  

Hours of Operation

Monday-Friday, 8 a.m. – 5 p.m.

Emergencies: 915-594-5500

For emergencies such as main breaks, water quality or sewer overflows, please contact us immediately. We are available 24 hours a day, 7 days a week.


Other Programs & Services

Contact us via email:
Contact us by phone:
Stormwater Operations 915-621-2086
Conservation 915-594-5508
Media Inquiries  915-594-5510
TecH2O Center 915-621-2000
Development Services 915-594-5635
New Installations 915-594-5542
Claims 915-594-5522
City of El Paso
Solid Waste/Recycling

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