Customer Assistance

Has your water been disconnected or are you at risk of disconnection?

Due to federal funding, there is help available for eligible customers.

Amistad logo

Amistad Cares Program
Program is funded through September 2022

Who qualifies?

  • EPwater customers who reside inside of the El Paso City limits.
  • Customers must have received a past due water utility notice.
  • Customers must have experienced a financial hardship directly or indirectly due to the pandemic.
  • Household incomes of no more than 80% of area median income.
Click here for more information or call (915) 298-7307.

Project Bravo

Low Income Household Water Assistance Program

Who qualifies?

  • EPwater customers who reside in El Paso County (renters and homeowners are eligible).
  • Customers must have one of the following: a current disconnection (services are disconnected) or a notice of pending/risk of disconnection.
  • Household incomes of no more than 150% of federal poverty level.
Click here for more information.

Many customers will continue to have outstanding balances, and these will remain the customer's responsibility. EPWater offers extended payment plans. These are available to all customers, whether or not they qualify for assistance.




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