Customer Assistance

Has your water been disconnected or are you at risk of disconnection?

Project Bravo

Low Income Household Water Assistance Program

Who qualifies?

  • EPwater customers who reside in El Paso County (renters and homeowners are eligible).
  • Customers must have one of the following: a current disconnection (services are disconnected) or a notice of pending/risk of disconnection.
  • Household incomes of no more than 150% of federal poverty level.

Click here for more information.

Many customers will continue to have outstanding balances, and these will remain the customer's responsibility. EPWater offers extended payment plans. These are available to all customers, whether or not they qualify for assistance.

Texas Utility Help logo

Texas Utility Help can give financial assistance to qualified Texas homeowners and renters with low income. Eligible expenses include water and wastewater.

To qualify for the program:

  • Applicant must be a homeowner or renter living in Texas
  • Household income must be at or below 150% of Federal Poverty Income Guidelines.
  • At least one occupant in the household must be a U.S. citizen, U.S. national, or qualified alien.

For additional information about the program, please visit and click the Apply Now button to get started on your application today.

Amistad logo




Who qualifies?

  • EPWater customers who reside in the city of El Paso.
  • ONLY renters are eligible to apply.
  • Customers must have experienced a financial hardship directly or indirectly due to the pandemic.

Click here for more information or call (915) 298-7307




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