New Installations

Connecting to Water and Wastewater Services

A new installation refers to a new water or wastewater service connection to the municipal water system. This could include installing a service to a vacant lot with no existing services or for additional services to a property.

The permitting process varies based on whether your property is within or outside the El Paso City limits. See the relevant links and attachments to understand the steps to follow. 

Required Documents and Procedures

New Residential Services
For premises located inside of the city limits
For premises located outside of the city limits
New Commercial/Industrial Services
For premises located inside of the city limits
For premises located outside of the city limits
New Sewer Service Connections (after NI Form A has been processed)
Instructions to customers for sewer tap installations

Forms

Application for New Water or Sanitary Sewer Service (NI Form A)
Fire Hydrant Construction Meters
Request to Reduce Meter Size

Sewer Service Connections within the City of El Paso's right-of-way requires a Traffic Control Permit and Paving Cut Permit from the City of El Paso's Streets & Maintenance Department.

For more requirements, click here for EPWater's Rules and Regulations

Applications along with all required documents may be submitted either by mail, fax, email or in person.

For more information contact:
New Installations Department
1154 Hawkins Blvd.
P.O. Box 511, El Paso, TX 79961-0511
Phone: 915.594.5635 or 915.594.5539
Fax: 915.594.5574
newinstallations@epwater.org

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