News from the Pipeline

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El Paso Water employees, including Customer Relations Clerk Norma Luna and Engineering Lead Technician Luis J. Villarreal, train on the new customer information system (CIS) with Program H2GO core team members.
EPWater is improving online customer service
01/14/2022
The next-generation customer information system (CIS) upgrade will offer customers multiple self-service options – in English and Spanish – to interact with the utility’s Customer Service Department, aside from the traditional phone line.
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The final piece of pipe being installed on the Frontera wastewater line.
Rate, fee increase to help build resilience
01/13/2022
The combined $877 million FY2022-23 budget will result in an increase of $6.37 a month on the typical residential bill beginning March 1, the start of the fiscal year.
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Water being taken in at the Hickerson Plant.
Restarting the Hickerson Reclamation Facility
01/07/2022
Just days into the new year, crews began pumping wastewater into the newly replaced Frontera pipeline to the John T. Hickerson Water Reclamation Facility, which had been partially operating since August.
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Meter readers can pick up meter reads from radio frequency meters when driving near an area where a meter is located.
Smart meters to impact meter readers, customers
12/30/2021
With 14,000 units already installed through a three-year pilot project, EPWater’s full meter replacement program is due to get underway in March 2022.
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TecH2O pivots to continue water education
TecH2O pivots to continue water education
12/20/2021
Nearly two years after the pandemic hit El Paso, the Carlos M. Ramirez TecH₂O Water Resources Learning Center remains closed to the public, but the educational outreach to students is flourishing.
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Retiring Shubert reflects on utility, City career
12/14/2021
Vice President Alan Shubert’s greatest contributions to El Paso Water will be appreciated long after he retires, thanks to the many talented employees he groomed for promotion.
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Preparing pipes for winter.
Protect Your Pipes and your wallet
12/09/2021
When water freezes, it expands in volume by nearly 10%, that extra pressure can result in broken water lines that lead to costly repairs and water leaks at your home or business.
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Bustamante Wastewater Treatment Plant
EPWater presents FY2022-23 budget proposal
12/01/2021
A 9% increase in water rates, a 13% increase in wastewater rates and 9% increase in stormwater fees would help El Paso Water reinforce infrastructure overdue for upgrades and expand systems to sustain city growth, EPWater officials told the Public Service Board.
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Airport Booster Station
Proactive efforts ensure safe drinking water
10/15/2021
EPWater is taking proactive efforts with its newest project to minimize the corrosion of pipes and keep tap water safe to drink.
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Plant Superintendent Ruben Montes at the Canal Plant
Paranormal encounters at Canal Plant
10/11/2021
During this season of spooky stories and spine-chilling encounters, it is only fitting that one El Paso Water employee shared his experiences of paranormal activity while working at the Robertson/Umbenhauer Water Treatment Plant, also known as Canal Plant, several years ago.
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Ojo de Agua channel being repaired
Crews tackle emergency stormwater projects
09/24/2021
The rain events of July and August 2021 proved to be some of the most significant rain events in the history of our region. While many of El Paso’s stormwater structures held up during the heavy rainfall, the localized severity of the storms – particularly in Central El Paso -- overwhelmed and damaged many parts of the system.
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Wastewater main breaks force discharge into river
09/14/2021
El Paso Water maintains more than 2,300 miles of wastewater pipes citywide that carry used water from toilets, showers and sinks to treatment plants. When a major part of that system ruptured in West El Paso, the utility faced some critical decisions to protect public safety and health.
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Stormwater tour being given to staff of the U.S. Corps of Engineers
Federal experts tour central drainage system
09/02/2021
On a hot and humid day in early September, El Paso Water staff led representatives from the U.S. Army Corps of Engineers (Corps) on a tour of several ponds and dams in Central El Paso.
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EPWater takes on history-making rainstorms
EPWater takes on history-making rainstorms
08/27/2021
This year’s monsoon season has brought intense rain events that have set records and drawn comparisons to the storm of 2006, and the season is not over yet. On August 12, part of Central El Paso received 3.2 inches of rain in one hour, equating to what the National Oceanic Atmospheric Administration (NOAA) classifies as a 230-year storm. The same area in 2006 received 1.5 inches of rain in one hour, falling into the category of a 100-year storm.
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Stormwater project stands up to the test
Stormwater project stands up to the test
08/17/2021
Recent storms have tested parts of El Paso’s stormwater system, revealing both improvements still needed and the effectiveness of completed projects, like the Silver Springs Arroyo Dam, that worked to reduce flooding and increase public safety.
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International Water Quality Laboratory
High quality water straight from your tap
08/04/2021
As part of National Water Quality Month, EPWater reminds customers that our tap water is safe to drink. To access the highest quality water, it’s as easy as turning on your faucet.
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Roberto Bustamante Wastewater Treatment Plant
Lifespan of Bustamante Plant extended
07/20/2021
As the city expands, El Paso Water continues to invest in infrastructure to keep up with demand. The utility is taking on a major project that will optimize the existing plant by improving the wastewater treatment process and increase the plant’s capacity, extending its lifespan by 30 years.
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Will Ruth Pond site
Protecting neighborhoods from flooding
02/23/2021
The Will Ruth Pond is a vast stormwater project designed to collect over 114 million gallons of stormwater from nearby streets to prevent it from flowing into downstream neighborhoods. The project is a critical component of the EPWater stormwater plan to improve public safety, and it has not been without its share of challenges.
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Removal of second stage concentrate line in preparation for installation of interstage booster pump piping on RO Unit.
Managing the water supply for El Paso’s future
02/18/2021
Continued drought has impacted the water supply El Paso receives from the Rio Grande. The city’s growth is also a factor in EPWater’s long-term water management planning to ensure the community has water for the future.
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Water planning looks 50 years into the future
Water planning looks 50 years into the future
02/16/2021
The planning process never stops for El Paso Water to secure a reliable water supply for future generations. The utility plays a leadership role in shaping the Far West Texas Water Plan, a 50-year regional water resources management plan that must be updated every five years, as required by the Texas Water Development Board (TWDB).
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Leaky faucet
New EPWater videos show how to conserve water
08/26/2020
El Paso Water wants to help you conserve water and at the same time save money. More time indoors means do-it-yourself home improvement projects are on the rise.
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