El Paso Water’s Customer Service Department is in transition. A wage bump in June from $11 to $17 is jolting job seekers into giving the utility’s call center a second look.

EPWater is celebrating National Water Quality month this August by reminding customers about the high-quality water that is delivered to their taps every day.

The city conservation ordinance was 3 years old, and the new Water Conservation Manager dove right into new water utility rebate programs – toilet, landscape, washing machine, air conditioning.

After decades of wrangling with severe weather in the El Paso area, El Paso Water and the National Weather Service want to work together.

El Paso’s rainy season is in full swing. And while that means more moisture in the air, it also means more water on the streets and roadways.

El Paso Water’s TecH2O Learning Center wants to help El Paso’s young students and their parents become better water stewards by engaging in fun, free activities on conservation.

The desert heat was no surprise to a group of Egyptian visitors who toured the Sun City and El Paso Water facilities on June 8.

Hundreds of thousands of pounds of trash are illegally dumped in ditches, arroyos and across El Paso every year. Toxic substances from construction debris and autos can leach into the soil and contaminate waterways.

During June’s Public Service Board meeting, Dagnino said a total of 67 projects were identified as the result of last year's storms with more than $4 million in improvements to stormwater infrastructure completed to date.

Gardeners in the Chihuahuan Desert are learning through a series of free workshops around El Paso that they can create lush, colorful landscapes using native, water-wise plants.

Excitement surged as Clardy Elementary School students filed quickly into the school’s auditorium for a special El Paso Water presentation. Some classrooms had prepared for the occasion by watching Willie the Waterdrop videos, so they knew what to expect.

EPWater owns more than 70,000 acres in the Dell City area after purchasing land and water rights associated with the Bone Springs-Victorio Peak aquifer. The utility is committed to sustaining a viable agricultural community in the area and has invested in pilot programs to improve water efficiencies, President and CEO John Balliew said.

With TecH2O’s calendar filling up fast, staff members are eager to welcome teachers on break for the summer, students looking for credit, partner agencies or anyone else willing to help with educating the public on conserving our water resources.

El Paso Water’s Customer Service Department is experiencing higher call volume than normal, resulting in longer wait times.

El Paso Water has announced the completion of the Sam Snead Recovery Project. The stormwater project addresses a major public safety concern in an area historically prone to flash flooding.

Knowing how to address water leaks is one of the best ways customers can save money and protect precious water supplies. Armed with some basic knowledge and just a few tools, most people can successfully repair leaks in their homes without needing to call a plumber.

Under January’s approved stormwater budget, EPWater announced it would accelerate planned projects and implement the full master plan within 10 years.

The next-generation customer information system (CIS) upgrade will offer customers multiple self-service options – in English and Spanish – to interact with the utility’s Customer Service Department, aside from the traditional phone line.

The combined $877 million FY2022-23 budget will result in an increase of $6.37 a month on the typical residential bill beginning March 1, the start of the fiscal year.

With 14,000 units already installed through a three-year pilot project, EPWater’s full meter replacement program is due to get underway in March 2022.

EPWater is taking proactive efforts with its newest project to minimize the corrosion of pipes and keep tap water safe to drink.

On a hot and humid day in early September, El Paso Water staff led representatives from the U.S. Army Corps of Engineers (Corps) on a tour of several ponds and dams in Central El Paso.