Newsroom

EPWater is improving online customer service

The next-generation customer information system (CIS) upgrade will offer customers multiple self-service options – in English and Spanish – to interact with the utility’s Customer Service Department, aside from the traditional phone line.

Rate, fee increase to help build resilience

The combined $877 million FY2022-23 budget will result in an increase of $6.37 a month on the typical residential bill beginning March 1, the start of the fiscal year.

Restarting the Hickerson Reclamation Facility

Just days into the new year, crews began pumping wastewater into the newly replaced Frontera pipeline to the John T. Hickerson Water Reclamation Facility, which had been partially operating since August.

Smart meters to impact meter readers, customers

With 14,000 units already installed through a three-year pilot project, EPWater’s full meter replacement program is due to get underway in March 2022.

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